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 Drain Werx .co.uk

Commercial & Household Drainage Specialists

 In Drain Innovation


Complaints Policy


Complaints Policy


I always endeavour to provide the best service and products for my customers. However, on rare occasions, I recognise that there may be times where my customers may not be completely satisfied.


To ensure I am able to put things right as soon as I can, please read my complaints procedure below and I will respond promptly to ensure complete satisfaction.


As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to my usual high standards.


In the unlikely event there is anything you are not completely satisfied with, please contact me as soon as you can in order that I can rectify any problems as soon as possible. Either call me on: 0777 153 6053 Or you can email me at: ian@drainwerx.co.uk and I will aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.


Where I cannot resolve any complaints using my own complaints procedure, as a Which? Trusted traders I can use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on: 0117 456 6031

Complaints Policy